I know that the Echo gets the bulk of its responses from Alexa, but I think amazon is missing an opportunity with their own mturk service.
Each time Echo responds with “sorry”, the transcript of that command is already flagged for staff review. If enough people ask for anything, the appropriate response will eventually be available for Echo. However, what if Amazon could create new responses to tricky questions in less than a day?
Using Amazon’s own Mechanical Turk service, Amazon can reduce the threshold for human review. Overall decreasing the turnaround for creating better responses from weeks down to hours or even minutes!
For the uninitiated, Mechanical Turk is a service from Amazon where you can complete simple tasks in exchange for a tiny payment. The idea is to use this service for tasks that are easy for humans but hard for computers. Currently, the mturk service looks to be mostly used for transcription and image recognition services.